Privacy Policy & Terms of Service

1. Privacy policy

This Privacy Policy explains how BattleForge Arena ("BattleForge", "we", "us" or "our") collects, uses, stores and shares information when you use the BattleForge mobile application, website, tournament features, wallet, notifications and support channels ("Services"). Please read it together with the Terms & Conditions below.

1.1 Information we collect

• Account and identity information: email address and authentication identifier provided through Google or email sign-in, username, BattleForge Player ID, account creation and sign-in records, and information you provide to verify or recover your account.
• Game and tournament information: in-game name (IGN) for the supported game, team or squad details where applicable, match registrations, participation, match IDs, room-related activity, kills, placements, scores, leaderboards, rewards, tournament history and referral information.
• Wallet and transaction information: wallet balances, separate deposited and earned balance records, wallet ledger entries, deposit and withdrawal requests, amounts, timestamps, UPI ID, payer/account-holder details you submit, UTR or transaction reference, payment status, verification records and relevant administrator notes. BattleForge does not ask for or need your UPI PIN, bank password, card PIN or OTP.
• Communications and support information: match chat messages, support tickets, messages you send to support, complaints, match-result disputes, reports, evidence you submit, warnings, moderation decisions and account restrictions.
• Device and technical information: device type, operating system and app version, app diagnostics, crash or error information, security events, notification token and basic connection information generated when the Services operate.
• Preference information: settings you choose in the app, including notification or chat-sound preferences where supported.

1.2 How we use information

We use information only for legitimate operational purposes connected with the Services, including to:

• create, authenticate and secure accounts, maintain sessions and prevent unauthorised access;
• assign Player IDs, maintain usernames and provide player profiles;
• publish tournaments, check eligibility and capacity, register participants and operate match lobbies;
• calculate and publish match results, kills, rankings, leaderboards and rewards;
• maintain accurate wallet ledgers, receive and verify deposit requests, review withdrawals and maintain transaction audit trails;
• administer entry-fee credits, promotional or referral credits and other wallet categories according to the rules shown in the app;
• send essential account, payment, match, room, result, safety and service notifications;
• operate match chat, customer support, complaints and dispute reviews;
• detect and investigate fraud, cheating, collusion, duplicate accounts, payment abuse, harassment and other violations;
• maintain, troubleshoot, secure and improve the Services; and
• comply with lawful requests and applicable legal obligations, and establish, exercise or defend legal claims.

1.3 Legal grounds and consent

Where applicable law requires a legal basis for processing, we rely on the steps needed to provide the Services you request, compliance with legal obligations, legitimate interests such as service security and fraud prevention, and your consent where consent is required. You may withdraw consent for optional processing where the law gives you that right; doing so may affect features that depend on that processing.

1.4 Information visible to other players

To operate tournaments and community features, certain information may be visible inside BattleForge, including your username, Player ID, in-game name (IGN) for the supported game, tournament registration or participation, team details, match results, kills, rank, leaderboard position and chat messages. Match rosters may be restricted to registered participants and authorised administrators. Do not put private information, passwords, phone numbers or payment credentials in public profile fields or chat.

1.5 When we share information

We do not sell your personal information. We may share or allow access to information in these limited circumstances:

• Service providers: providers supporting authentication, database hosting, storage, app delivery, diagnostics and notifications. The Services may use Supabase, Cloudflare, Google sign-in and Firebase/Google notification infrastructure as configured.
• Authorised BattleForge personnel: administrators and support personnel may access the minimum information reasonably required for their assigned responsibilities, such as payment verification, player support, tournament operations, moderation or security.
• Payment ecosystem: when you make a UPI payment or receive a payout, your chosen UPI app, bank and payment network process the transaction under their own terms and privacy policies. BattleForge may receive the payment details or reference you submit and the information needed to verify the transaction.
• Legal and safety disclosures: where disclosure is required by law, court order or lawful authority, or is reasonably necessary to protect users, prevent fraud, investigate security incidents or enforce our Terms.
• Business changes: if the Services or their operating assets are reorganised or transferred, relevant information may be transferred subject to appropriate safeguards and applicable law.

1.6 Data storage, security and international processing

Information is stored using the systems configured to operate BattleForge. Those systems and their providers may process or store information in locations outside your state or country. We use access controls and reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. Please protect your sign-in credentials and device.

1.7 Retention and deletion

We retain personal information for as long as reasonably necessary to operate your account and the Services, maintain wallet and payment records, verify transactions, administer tournaments, resolve complaints and disputes, prevent fraud, enforce rules, comply with applicable requirements and establish or defend legal claims. Financial, security, moderation and dispute records may need to be retained after account closure. Backups and technical logs may persist for a limited period according to the relevant provider's retention cycle.

You may request account closure, correction or deletion of eligible personal information through support. We may ask you to verify account ownership. We may retain information where reasonably necessary or legally required, including transaction records and records relating to an unresolved dispute or suspected abuse. Deleting the app from your device does not itself delete your BattleForge account or server-side records.

1.8 Your privacy choices and rights

Depending on applicable law, you may have rights to request access to, correction of, erasure of, restriction of or information about processing of your personal data, and to raise an objection or withdraw consent. You may also control Android notification permissions through your device settings. Contact support to make a privacy request; we may need reasonable verification before acting.

1.9 Children and eligibility

The Services are not designed for children who are not legally permitted to use the relevant features. Do not register or submit personal information if you are below the minimum age or otherwise legally ineligible under the laws applicable to you. Paid tournament and prize features may be subject to additional age, location and eligibility restrictions. We may suspend access if we reasonably believe an account is ineligible.

1.10 Third-party services and links

BattleForge may link to or interoperate with third-party services, including Google, UPI applications, banks and Telegram support. Those services are governed by their own terms and privacy policies. We are not responsible for the independent privacy or security practices of third parties.

1.11 Changes to this Privacy Policy

We may update this Policy when the Services, our practices or legal requirements change. The revised version will be published here with an updated date. Where required, we will provide additional notice or obtain consent. Continued use after an update takes effect is subject to the revised Policy to the extent permitted by law.

1.12 Privacy contact

For privacy questions or requests, contact BattleForge Support through t.me/battleforgeff. Include your Player ID where possible, but do not post UPI PINs, passwords, OTPs or complete payment credentials.

2. Terms & conditions

These Terms & Conditions ("Terms") govern access to and use of BattleForge, including accounts, tournaments, match chat, wallet and payment features. By creating an account, registering for a tournament or using any Service, you confirm that you have read and agree to these Terms and the tournament-specific rules displayed in the app. If you do not agree, do not use the Services.

2.1 Eligibility and lawful use

You may use the Services only if you are legally capable of agreeing to these Terms and are eligible under the laws and restrictions applicable to you. You are responsible for checking whether participation in paid tournaments or receipt of prizes is lawful in your location. We may restrict access by age, location or other eligibility criteria. We do not authorise use of BattleForge for unlawful gaming, betting, money laundering or any prohibited activity.

2.2 Account registration and security

• Provide accurate, current information and use an email or Google account that you control.
• Choose a unique username that follows the app's displayed character rules. Your username and in-game name must not impersonate another person, contain unlawful or abusive material, or mislead other players.
• Keep your password, authentication links, OTPs and device secure. BattleForge staff will never need your UPI PIN, password or OTP.
• You are responsible for activity through your account unless applicable law provides otherwise. Notify support promptly if you suspect unauthorised access.
• Do not sell, rent, share, transfer or impersonate an account; create multiple accounts to exploit offers; manipulate referrals; or bypass a ban or restriction.
• Username changes, where available, may be subject to the limits or fees displayed in the app at the time of the request.

2.3 Tournaments, registration and match rules

Each tournament listing may specify its game, mode (solo, duo or squad), team size, entry fee, available slots, schedule, map, room instructions, scoring, kill value, prize allocation, result process and special conditions. These details form part of the rules for that tournament. Review them before registering. Registration is subject to eligibility, available capacity, successful entry-fee processing and any other stated requirement.

You must use the correct in-game name and team format, join the correct room at the instructed time, follow organiser instructions and ensure your team members meet the tournament requirements. Room IDs and passwords are private match-access information and must not be shared publicly or used to disrupt a match.

2.4 Fair play, prohibited conduct and enforcement

The following are prohibited: cheats, hacks, scripts, exploits, unauthorised third-party tools, collusion, match fixing, intentional teaming outside the permitted format, false score or payment evidence, impersonation, harassment, hate or abusive content, spam, threats, deliberate disruption, attempts to access another player's account or data, and manipulation of leaderboards, referrals or wallet records.

We may review relevant records and evidence, request clarification, remove content, hold results or rewards during an investigation, correct demonstrable errors, remove a player from a tournament, restrict chat, suspend an account or close an account where reasonably necessary for safety, integrity, suspected fraud, legal compliance or breach of these Terms. We will use the information available and, where reasonably practicable, communicate material decisions and provide a support route for review. Measures will be proportionate to the issue and applicable law.

2.5 Wallet, coins and balance categories

Coins are the in-app unit used to display wallet value and tournament activity. The app currently uses a displayed conversion of 1 coin = ₹1 for the wallet features described in the app. Coins are not a bank deposit, bank account, independent cryptocurrency or general-purpose payment instrument, and cannot be transferred between players unless a feature expressly permits it.

Wallet balances and rewards may be presented in different categories in the app. The applicable usage, eligibility and processing rules are displayed with the relevant wallet feature or request. Wallet balances and transaction history are maintained in BattleForge's records.

Wallet balances and transaction history are maintained in BattleForge's records. A displayed balance may be adjusted to correct a verified duplicate, failed, reversed, erroneous or fraudulent transaction, or to implement a properly documented result correction. We will maintain an appropriate transaction record for material adjustments. Do not treat a pending request as a completed credit or payout.

2.6 Deposits and payment verification

The minimum deposit currently displayed in the app is ₹30. Follow the in-app instructions and pay only to the UPI ID or QR code displayed in the official deposit flow. Enter the exact amount, your paying UPI ID and the UTR/reference requested by the app, then submit the confirmation. The confirmation checkbox is your declaration that you have made the payment; it does not itself prove receipt.

Deposits are manually verified. A request may remain pending for up to 24 hours under normal operating conditions, and processing may take longer due to bank, UPI network, provider or verification delays. A deposit is credited only after the transaction is verified. Screenshots alone are not conclusive proof of a successful transfer. Do not pay an account or UPI ID supplied in unofficial messages, and never disclose your UPI PIN or OTP.

2.7 Withdrawals and processing fees

The minimum withdrawal request currently displayed in the app is ₹100. You must provide the exact account-holder name and a valid UPI ID and may be asked for reasonable verification information. The current app fee is 2% of the requested withdrawal amount; the net payout is calculated after that fee and the app should display the applicable amount before submission.

Withdrawal requests are reviewed and processed manually. Submitting a request does not mean it has been approved or paid. Under normal operating conditions, review and processing may take up to 24 hours, but bank, UPI network, provider, compliance or verification delays may extend this period. A request may be held or rejected where details are invalid, ownership cannot be verified, a transaction is under review or the request appears fraudulent. If rejected, the request will be handled according to the wallet ledger and the reason communicated where practicable.

2.8 Cancellation, tournament changes and refunds

Player cancellation: A player may request cancellation before a match only if the relevant tournament listing or an in-app cancellation control expressly allows it. If no cancellation option or refund promise is displayed, registration should be treated as committed once the entry fee has been successfully deducted. A player who does not attend, joins late, enters the wrong room, supplies incorrect team details or is disqualified for a rule breach is not automatically entitled to a refund, except where applicable law requires otherwise.

Cancellation by BattleForge: If BattleForge cancels a tournament before it begins, the affected eligible entry fee will ordinarily be returned to the relevant wallet category or otherwise reversed through the original payment route where appropriate and technically available. Any refund or reversal will be processed in accordance with the applicable payment and wallet rules. If a tournament is postponed or materially changed, we will notify affected players where reasonably practicable and explain any available option or remedy before the rescheduled match begins.

Interrupted, invalid or compromised matches: If a match cannot be fairly completed due to a technical failure, organiser error, game-server issue, force majeure event or suspected integrity breach, we may pause result publication and investigate. Depending on the circumstances and the published tournament rules, the remedy may include continuing, replaying, rescheduling, cancelling the match, correcting results or returning eligible entry fees. A refund is not automatic solely because a player experiences an individual device, network or connectivity issue.

Payment errors and duplicate payments: If you believe you paid twice, paid the wrong amount, were debited without a corresponding credit, or received an incorrect wallet entry, contact support with your Player ID, request ID, date, amount and UTR/reference. We will investigate against available transaction records. You may also raise a transaction complaint through your UPI app or bank's official channels.

Refund timing: Once a refund or reversal is approved, the time for the amount to appear depends on the wallet, bank, UPI network and payment provider. We will communicate the approved method and any available reference. No provision in this section limits a right that cannot lawfully be excluded.

2.9 Results, prizes and result disputes

Results are determined using the scoring and prize rules published for the relevant tournament. Results may remain pending while evidence and scores are checked. Prizes are credited only after the result is finalised and published, subject to eligibility and any review. We may correct a clear arithmetic, data-entry or ranking error and record the reason for a material correction.

If the app provides a "Dispute this result" option, eligible participants may submit one dispute for the relevant published result, with a clear explanation and supporting evidence. Submit the dispute within any deadline stated on the match page; if no deadline is shown, submit it as soon as possible after publication. A moderator may request additional evidence, review match records and update the status. Submitting a dispute does not guarantee a change in result or prize.

2.10 Complaints, customer support and grievance handling

For account access, deposits, withdrawals, wallet balances, tournament operations, player conduct, privacy or other service concerns, contact support through the in-app support feature or t.me/battleforgeff.

To help us investigate, include your BattleForge Player ID, relevant tournament or payment request ID, date and time, a concise description and relevant screenshots or transaction references. Hide unrelated personal or financial information. Never send your password, OTP, UPI PIN, full card number or bank login credentials.

We aim to acknowledge complaints within 2 working days and provide an update or resolution within 15 calendar days. Complex matters, third-party payment investigations or matters requiring additional evidence may take longer. If we cannot resolve the matter within that period, we aim to explain the reason and provide a further update. These are service targets and do not reduce any statutory response period or legal right.

Complaints are reviewed by the support team and, where needed, escalated to an authorised administrator for payment, tournament, safety or privacy review. Match-result disputes should also be submitted through the in-app match dispute flow where available. We may ask for reasonable information to verify account ownership before discussing account-specific details.

2.11 Match chat and user content

You are responsible for messages and content you submit. Do not post unlawful, abusive, threatening, discriminatory, defamatory, sexually explicit, fraudulent, promotional-spam or privacy-invasive content. Do not share room credentials, another person's personal data or payment credentials. We may remove messages, restrict chat or take account action for violations. Match chat may be visible to participants and authorised administrators and may be retained for moderation, security and dispute handling.

2.12 Notifications and electronic communications

You agree that we may send service-related communications through in-app notices, push notifications or the email associated with your account, where available. These may concern sign-in, security, payments, match schedules, room details, results, disputes, policy updates and important service changes. You can manage device notification permissions through Android settings; disabling notifications may cause you to miss time-sensitive match information.

2.13 Service availability, maintenance and changes

We aim to keep the Services available but do not guarantee uninterrupted or error-free operation. Features may be temporarily unavailable due to maintenance, updates, security incidents, provider outages, network failures, game-service issues or events outside our reasonable control. We may modify, suspend or discontinue a feature for operational, security or legal reasons. Where reasonably practicable, we will provide notice of material changes affecting active tournaments or wallet requests.

2.14 Intellectual property and third-party games

The BattleForge name, app interface, original content and software are owned by or licensed to the relevant rights holder. You receive a limited, personal, revocable, non-transferable right to use the app for its intended purpose, subject to these Terms. Supported game titles, names, marks and assets belong to their respective owners. BattleForge is an independent tournament platform and is not affiliated with, endorsed by or sponsored by game publishers unless expressly stated otherwise.

2.15 Disclaimers and limitation of liability

To the extent permitted by applicable law, the Services are provided on an "as available" basis. We do not guarantee game-server availability, uninterrupted network access, a particular tournament outcome or that every technical issue can be prevented. Nothing in these Terms excludes or limits liability, consumer rights or remedies that cannot lawfully be excluded or limited. To the extent a limitation is permitted, BattleForge will not be responsible for indirect or consequential loss arising from matters beyond its reasonable control, including third-party network, bank, UPI or game-service outages. This clause does not excuse our responsibility for obligations that applicable law places on the operator.

2.16 Suspension and termination

You may stop using the Services at any time and may request account closure through support. We may suspend or terminate access where reasonably necessary for a serious or repeated breach, fraud, security risk, legal requirement or protection of players and tournament integrity. Where practicable, we will communicate the reason and any available review process. Account closure does not erase lawful transaction, audit, safety or dispute records, and does not automatically cancel pending payment investigations or obligations already accrued.

2.17 Changes to these Terms

We may revise these Terms to reflect changes in the Services, tournament operations or applicable requirements. The updated Terms will be published on this page with a revised date. Where required, we will give notice or obtain consent. Continued use after the effective date means you accept the revised Terms to the extent permitted by law. If you do not agree, stop using the Services.

2.18 Governing law and legal rights

These Terms are intended to be interpreted consistently with applicable laws of India, subject to any mandatory consumer, privacy or other protections that apply to you. Any dispute will be handled by a court or authority with jurisdiction under applicable law. Nothing here prevents you from approaching a competent consumer forum, regulator, payment provider, bank or other lawful dispute-resolution body.

2.19 Contact and notices

For questions about these Terms, payment issues, complaints or disputes, contact BattleForge Support. Please include your Player ID and relevant reference number. The operator's formal legal name and registered address should be added to this section once supplied by the operator.